Order Processing and Shipping
• All products are made to order.
• Once your order is placed, it will be processed and shipped to the address provided during checkout.
Returns and Exchanges
• As each product is custom-made upon order, we do not support returns or exchanges if you select the wrong size, color, or change your mind after purchase.
• To ensure you choose the correct size, please refer to our sizing charts available on each product page before finalizing your purchase.
Damaged or Defective Items
• If your product arrives damaged or with a manufacturing error, we offer a free replacement or a refund.
• To initiate a replacement or refund, please contact us within 30 days of product delivery.
• Provide your order ID and clear photos of the issue to help us resolve the matter promptly.
Order Modifications and Cancellations
• Once an order is placed, it is immediately sent into production.
• Therefore, we cannot accept cancellations or modifications after the order has been submitted.
Customer Responsibilities
• Please ensure that all shipping details are correct before completing your order.
• We are not responsible for orders not received due to incorrect shipping information provided at checkout.
Contact Information
• If you have any questions or concerns regarding your order, please contact our customer support team at john@mapily.co
By placing an order on our website, you agree to this Postage and Returns Policy.